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Evaluation Traxion General Services
Evaluation Traxion General Services
General information
Name*
Function*
Customer name*
Business Unit*
Date (MM-DD-JJJJ)*
Service Management
1: Accompaniment from Traxion
The amount of accompaniment of the engineer by Traxion you have experienced.
Insufficient
Sufficient
Good
Very Good
Excellent
Does not apply
Explanation (optional)
General Services
1: General Quality of services
Insufficient
Sufficient
Good
Very Good
Excellent
Does not apply
Explanation (optional)
2: The level at which provided services fulfill your organizations needs
Insufficient
Sufficient
Good
Very Good
Excellent
Does not apply
Explanation (optional)
3: The level at which services are offered at a competitive price
Insufficient
Sufficient
Good
Very Good
Excellent
Does not apply
Explanation (optional)
4: Average time needed to get in contact with support engineers
Insufficient
Sufficient
Good
Very Good
Excellent
Does not apply
Explanation (optional)
5: General level technical expertise of support engineers
Insufficient
Sufficient
Good
Very Good
Excellent
Does not apply
Explanation (optional)
6: Efficiency during problem escalation
Insufficient
Sufficient
Good
Very Good
Excellent
Does not apply
Explanation (optional)
7: Average time needed to solve discrepancies
Insufficient
Sufficient
Good
Very Good
Excellent
Does not apply
Explanation (optional)
Please leave this field empty.